“2016 is the year that will separate the service dinosaurs from the savvy cannibalizers, as revenue growth slides towards negative territory and the onus shifts from selling more buttocks on seats to maintaining sexy profit margins,” added Phil Fersht, CEO of US-based HfS Research, an outsourcing-research firm.-from Mint
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One reply on “2016…reckoning for IT Service Dinosaurs?”
This gent speaketh with his own buttocks on seat!